Fraud & Claims Operations Manager

Wells Fargo is hiring a Fraud Claims Operations Manager for its Claims Assistance Center in Chandler, Maricopa County, US, with a salary of $140,667.95 per year.

Key Responsibilities

• Lead, coach, and develop a multidisciplinary team of supervisors, analysts, specialists, and consultants focused on fraud and claims investigations.
• Coordinate with senior management, external vendors, and cross‑functional partners to ensure effective investigation processes.
• Identify gaps in current procedures and recommend robust controls, automation, and best‑practice frameworks.
• Monitor performance metrics, produce operational dashboards, and drive continuous improvement initiatives.
• Oversee risk assessment, escalation protocols, and compliance with regulatory standards.
• Prepare and present strategic reports to senior leadership on fraud trends and claim outcomes.

Required Qualifications

• Bachelor’s degree in Business, Finance, Criminal Justice, or related field; Master’s preferred.
• 5+ years of experience in fraud detection, claims management, or loss prevention, with at least 2 years in a supervisory or managerial role.
• Strong analytical skills and proficiency with data‑analysis tools (SQL, Tableau, Excel).
• Excellent communication and stakeholder‑management abilities.
• Knowledge of federal and state fraud regulations and banking compliance standards.

Preferred Experience

• Experience in financial services or banking environments.
• Certification such as Certified Fraud Examiner (CFE) or Certified Claims Professional (CCP).
• Proven track record of implementing process automation or AI‑driven fraud detection solutions.

Why Join Wells Fargo

Become part of a global financial institution that values innovation, diversity, and career growth. Wells Fargo offers competitive compensation, comprehensive benefits, and opportunities to shape the future of fraud prevention.

Frequently Asked Questions

What does a Fraud Claims Operations Manager do at Wells Fargo?

The manager leads a team that investigates fraud and claims, implements controls, collaborates with vendors and senior leadership, and drives continuous improvement in the Claims Assistance Center.

What qualifications are required for this role?

A bachelor’s degree in a related field, 5+ years in fraud or claims management (including 2 years supervisory), strong analytical skills, and knowledge of banking compliance are required.

Where is the position located and what is the salary?

The role is based in Chandler, Maricopa County, US, with a fixed annual salary of $140,667.95.