Epic Systems Analyst – Ambulatory

Highmark Health is seeking an Epic Systems Analyst – Ambulatory to join its Washington, D.C., US team. This role will configure, roll out, and support Epic Ambulatory applications while collaborating with end‑users to solve system issues.

Key Responsibilities

• Plan, design, build, test, implement, and maintain Epic Ambulatory modules.
• Gather and document business and technical requirements through detailed analysis and stakeholder interviews.
• Configure Epic workflows, interfaces, and reports to meet clinical and operational needs.
• Provide day‑to‑day support, troubleshoot incidents, and resolve system problems promptly.
• Develop and deliver end‑user training and create documentation such as user guides and SOPs.
• Collaborate with IT, clinical teams, and external Epic support to ensure seamless integration with other health‑system applications.
• Participate in system upgrades, testing cycles, and post‑implementation reviews.

Required Qualifications

• Bachelor’s degree in Health Informatics, Computer Science, Business Administration or related field, or equivalent experience.
• Minimum 2 years experience configuring and supporting Epic Ambulatory (or other Epic) applications.
• Strong analytical skills with the ability to translate clinical workflows into system designs.
• Excellent communication and interpersonal skills for interacting with clinicians, IT staff, and vendors.
• Proficiency in Epic reporting tools, Clarity, and data extraction methods.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.

Preferred Experience

• Epic certification(s) for Ambulatory or related modules.
• Experience with system integration, HL7, and interface development.
• Knowledge of healthcare regulations (HIPAA, HITECH) and best practices.

Frequently Asked Questions

What does an Epic Systems Analyst – Ambulatory do?

They configure, test, implement, and support Epic Ambulatory software, translating clinical needs into system solutions and providing user training and support.

What qualifications are required for this role?

A bachelor’s degree or equivalent experience, at least 2 years of Epic Ambulatory experience, strong analytical and communication skills, and proficiency with Epic reporting tools.

Where is this position located?

The role is based in Washington, D.C., United States, working for Highmark Health.