Enterprise IT Engineer – OSC

The Enterprise IT Engineer – OSC role at Quality Technology Services, LLC in Suwanee, Gwinnett County, US supports global IT operations 24/7/365, handling incident coordination and technology troubleshooting.

Key Responsibilities

• Serve as the central point of contact for the Operations Support Center (OSC), coordinating incident response across global sites.
• Troubleshoot hardware, software, networking and cloud services, escalating to Enterprise IT or Engineering teams as needed.
• Monitor ticket queues, prioritize issues, and ensure timely resolution to meet service level agreements.
• Participate in rotating shift schedules, providing continuous coverage and adapting to evolving business demands.
• Document resolutions, create knowledge‑base articles, and contribute to process improvement initiatives.
• Collaborate with cross‑functional teams to implement patches, upgrades, and system enhancements.

Required Qualifications

• 3+ years of hands‑on experience in enterprise IT support or similar role.
• Strong knowledge of Windows/Linux operating systems, virtualization, networking (TCP/IP, DNS, VPN) and cloud platforms (AWS/Azure).
• Proven ability to work in fast‑paced, shift‑based environments and manage multiple priorities.
• Excellent communication skills and a customer‑focused mindset.
• Relevant certifications (e.g., CompTIA Network+, Microsoft MCITP, Cisco CCNA) preferred.

What We Offer

• Competitive salary of $113,991.15 annually.
• Comprehensive benefits package, including health, dental, vision, and 401(k) matching.
• Opportunities for professional growth and certification support.
• Dynamic, collaborative culture with a global footprint.

Frequently Asked Questions

What does the OSC stand for and what is its purpose?

OSC stands for Operations Support Center, the central hub that coordinates incident response, troubleshooting, and communication across QTS’s global IT and operations teams.

What type of shift schedule is required for this position?

The role operates on a rotating shift schedule to provide 24/7/365 coverage, allowing flexibility to adjust shifts based on business needs.

Are certifications required for the Enterprise IT Engineer role?

Certifications are not mandatory but preferred; examples include CompTIA Network+, Microsoft MCITP, or Cisco CCNA.