Enrollment Representative (Remote Opportunity)

Join Cengage Group as an Enrollment Representative in a fully remote role based out of Wilmington, New Castle County, US. Help students worldwide discover the joy of learning while earning a competitive salary of $80,936.73.

Key Responsibilities

• Engage prospective learners through phone, email, and chat to guide them through the enrollment process.
• Provide accurate information on courses, pricing, and financial aid options.
• Maintain detailed records in the CRM system and ensure data integrity.
• Collaborate with sales, marketing, and academic teams to improve conversion rates.
• Meet or exceed monthly enrollment targets and quality metrics.

Qualifications & Skills

• High school diploma or equivalent; college coursework preferred.
• Excellent communication and interpersonal skills.
• Proven ability to handle high-volume inbound inquiries.
• Comfortable using CRM and enrollment software.
• Self‑motivated, detail‑oriented, and able to work independently in a remote environment.

Benefits

• Competitive salary of $80,936.73 per year.
• Flexible remote work schedule.
• Health, dental, and vision insurance.
• Professional development and tuition assistance.
• Paid time off and holiday pay.

How to Apply

Submit your resume and a brief cover letter outlining your experience in enrollment or customer‑focused roles. Cengage Group is an equal‑opportunity employer.

Frequently Asked Questions

Is this position fully remote?

Yes, the Enrollment Representative role is 100% remote, allowing you to work from anywhere while being based in Wilmington, New Castle County.

What is the salary for this job?

The position offers a fixed annual salary of $80,936.73.

What qualifications are required?

A high school diploma or equivalent is required, with strong communication skills and experience handling high‑volume customer inquiries.