Enrollment Representative (Remote Opportunity)

Join Cengage Group as an Enrollment Representative working remotely from Eagle River, Anchorage. This role supports prospective students through the enrollment process while promoting Cengage’s mission to empower learners worldwide.

Key Responsibilities

• Guide prospective students and their families through the enrollment journey, answering questions about programs, tuition, and financial aid.
• Maintain accurate records in the CRM system and ensure all enrollment data is up‑to‑date.
• Collaborate with admissions, marketing, and support teams to improve conversion rates and student satisfaction.
• Identify and resolve enrollment obstacles, escalating complex cases when necessary.
• Provide timely follow‑up via phone, email, and chat to nurture leads and meet enrollment targets.

Required Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities with a customer‑focused mindset.
• Proven experience in enrollment, admissions, sales, or related customer‑service roles.
• Comfortable working independently in a remote environment and managing a flexible schedule.
• Proficiency with CRM software, Microsoft Office, and virtual communication tools.

Preferred Skills

• Experience in higher‑education enrollment or ed‑tech industry.
• Familiarity with financial aid processes and student loan information.
• Ability to analyze enrollment metrics and suggest process improvements.

Compensation & Benefits

Salary: $73,118.92 annually. Competitive benefits package includes health insurance, 401(k) matching, paid time off, and professional development opportunities.

How to Apply

Submit your resume and a brief cover letter outlining your relevant experience through the WeHired Agency portal.

Frequently Asked Questions

Is this position fully remote?

Yes, the role is remote, allowing you to work from Eagle River, Anchorage or any eligible location with reliable internet.

What qualifications are required?

A high school diploma is required; a bachelor’s degree and prior enrollment or customer‑service experience are preferred.

What is the salary for this job?

The position offers a fixed annual salary of $73,118.92.