Engineer, Client Services

IT Solutions Consulting is hiring an Engineer, Client Services in Charlotte, Mecklenburg County, US. This role supports small‑ and mid‑market clients with high‑end technology solutions and offers a fixed annual salary of $47,028.

Key Responsibilities

• Deliver on‑site and remote technical support for managed services customers.
• Configure, monitor, and maintain client networks, servers, and cloud environments.
• Serve as primary point of contact for incident resolution, ensuring rapid response and clear communication.
• Collaborate with sales and project teams to design scalable solutions that meet client business goals.
• Document procedures, create knowledge‑base articles, and contribute to continuous‑improvement initiatives.
• Uphold IT Solutions’ core values: Client Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego.

Required Qualifications

• Associate degree or higher in Computer Science, Information Technology, or related field.
• 2+ years experience in a managed‑service or client‑facing engineering role.
• Strong knowledge of Windows/Linux server administration, networking (TCP/IP, VPN, firewalls) and cloud platforms (AWS, Azure).
• Excellent troubleshooting, problem‑solving, and customer‑service skills.
• Professional communication abilities and a team‑oriented mindset.

Preferred Skills

• Relevant certifications (e.g., CompTIA Network+, Microsoft MCSE, Cisco CCNA).
• Experience with virtualization (VMware, Hyper‑V) and backup/recovery solutions.
• Familiarity with ticketing systems such as ConnectWise or ServiceNow.

Compensation & Benefits

• Annual salary: $47,028 (fixed).
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and professional development budget.

Frequently Asked Questions

What does the Engineer, Client Services do at IT Solutions Consulting?

The engineer provides technical support, configures networks and servers, resolves incidents, and works with sales teams to design solutions for small and mid‑market clients.

What qualifications are required for this position?

At least an associate degree in IT or related field, 2+ years of managed‑service engineering experience, and strong Windows/Linux, networking, and cloud knowledge.

Is the salary negotiable?

The position offers a fixed annual salary of $47,028, which is stated in the job posting.