Endpoint Support Technician Windows/Mac

InfoStructures, Inc. is hiring an Endpoint Support Technician (Windows/Mac) in the United States. This full‑time role offers a salary of $74,337.34 and involves providing technical support for government clients.

Key Responsibilities

• Deliver on‑site and remote troubleshooting for Windows and macOS endpoints.
• Configure, image, and deploy laptops, desktops, and peripherals.
• Maintain security compliance, patch management, and software updates.
• Document incidents, resolutions, and knowledge‑base articles.
• Collaborate with IT teams to resolve complex network and application issues.
• Provide excellent customer service to government end users.

Required Qualifications

• Minimum 2 years of hands‑on experience supporting Windows and macOS devices.
• Strong knowledge of Active Directory, SCCM, Jamf, and remote support tools.
• Understanding of networking basics (TCP/IP, VPN, Wi‑Fi).
• Excellent communication and problem‑solving skills.
• Eligibility to obtain and maintain a government security clearance.

Preferred Skills

• Experience with Microsoft 365, Office 365, and Azure AD.
• Familiarity with ITIL or ticketing systems (ServiceNow, Jira).
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or Apple Certified Support Professional.

Benefits

• Competitive salary of $74,337.34 per year.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Professional development and certification reimbursement.
• Flexible work arrangements and paid time off.

How to Apply

Submit your resume and a brief cover letter highlighting your endpoint support experience to InfoStructures, Inc. through the WeHired Agency portal.

Frequently Asked Questions

What types of devices will I support in this role?

You will support Windows PCs, laptops, and macOS devices, including configuration, imaging, and troubleshooting.

Is a security clearance required?

Yes, candidates must be eligible to obtain and maintain a government security clearance.

What is the salary for this position?

The position offers a fixed annual salary of $74,337.34.