Domain SME – Collections & Recovery – Mount Laurel, NJ (REMOTE)

Hexaware Technologies, Inc is seeking a Domain SME – Collections & Recovery to work remotely from Mount Laurel, NJ, United States. This specialist role focuses on providing expert guidance and strategic support for collections and recovery processes across client projects.

Key Responsibilities

• Act as the subject‑matter expert for collections and recovery domains, advising delivery teams and clients on best practices.
• Design, review, and optimize end‑to‑end collections workflows, ensuring compliance with regulatory standards.
• Collaborate with business analysts, architects, and developers to translate domain knowledge into functional specifications.
• Conduct training sessions and knowledge‑sharing workshops for internal staff and client stakeholders.
• Support issue resolution by providing deep domain insights during incident and problem management.
• Stay current with industry trends, legal updates, and emerging technologies related to debt collection and recovery.

Required Qualifications

• Minimum 5 years of experience in collections, debt recovery, or related financial services.
• Strong understanding of regulatory frameworks (e.g., FDCPA, Fair Credit Reporting Act) and compliance requirements.
• Proven ability to translate complex domain concepts into actionable technical requirements.
• Excellent communication and presentation skills, with experience delivering training to diverse audiences.
• Bachelor’s degree in Finance, Business Administration, or a related field; advanced certifications a plus.
• Ability to work independently in a remote setting while collaborating effectively with global teams.

What We Offer

• Competitive salary of $93,448 per year.
• Flexible remote work arrangement.
• Access to cutting‑edge tools and technologies.
• Opportunities for professional growth and career advancement.
• Inclusive, collaborative culture that values innovation.

Frequently Asked Questions

Is this position fully remote?

Yes, the Domain SME – Collections & Recovery role is remote, allowing you to work from anywhere in the United States.

What salary can I expect?

The position offers a fixed annual salary of $93,448.

What experience is required?

At least 5 years in collections, debt recovery, or a related financial services field, plus strong knowledge of relevant regulations.