Direct Operations Support – Consultant – CIC

Job Type: Full time Exempt/Non Exempt: Salary Job Description: Location Details: This is a hybrid work arrangement (time spent in the office and remote) Position Schedule / Shift: Monday – Friday, 9:00 am – 5:00 pm EST. Schedule may be adjusted depending on departmental or project needs. Position Summary: The Direct Operations Support Consultant will be responsible for monitoring and improving the effectiveness of a department or business unit within a contact center environment. This includes …