Desktop Support Technician

Ledgent Technology is hiring a Desktop Support Technician to work 100% onsite in Rancho Mirage, Riverside County, CA. This direct‑hire role offers a competitive salary of $77,823.85 per year.

Key Responsibilities

• Provide first‑line technical support for Windows and macOS desktop environments, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain workstations, printers, and peripheral devices.
• Respond to tickets via phone, email, and in‑person, ensuring timely resolution and documentation in the ticketing system.
• Assist with imaging, deploying, and updating operating systems and enterprise applications.
• Collaborate with senior IT staff on projects such as hardware refreshes, security patches, and user onboarding.
• Maintain inventory of hardware assets and ensure compliance with company IT policies.

Qualifications

• Associate’s degree in an IT‑related field *or* one (1) year of relevant IT experience in lieu of a degree.
• Preferred: Bachelor’s degree in an IT‑related field.
• Required certifications: CompTIA A+ (or equivalent) obtained within six months of hire.
• Valid California driver’s license.
• Minimum 1 year of experience in a desktop support or help‑desk role.
• Strong knowledge of Windows 10/11, Microsoft Office, Active Directory, and basic networking concepts.
• Excellent communication skills and a customer‑service orientation.

What We Offer

• Competitive salary of $77,823.85 annually.
• Full‑time, on‑site position with a stable, direct‑hire employment model.
• Opportunities for professional growth and certification support.
• Comprehensive benefits package including health, dental, vision, and retirement plans.

Frequently Asked Questions

What type of employment is offered for the Desktop Support Technician role?

The position is a direct‑hire, full‑time role with 100% onsite work in Rancho Mirage.

What certifications are required for this job?

A CompTIA A+ certification (or equivalent) must be obtained within six months of hire, along with a valid California driver’s license.

Is a bachelor’s degree mandatory for this position?

No. An associate’s degree in an IT‑related field or one year of relevant experience can satisfy the education requirement; a bachelor’s degree is preferred but not required.