Desktop Support Analyst

Robert Half is hiring a Desktop Support Analyst in Center Grove, Dubuque County, US, offering a salary of $68,027 per year. This role provides hands‑on technical assistance to employees in both office and production environments.

Key Responsibilities

• Deliver on‑site and remote support for hardware, software, network connectivity, and application access issues.
• Diagnose, troubleshoot, and resolve day‑to‑day technology problems to maintain optimal workstation performance.
• Install, configure, and upgrade desktops, laptops, printers, and peripheral devices.
• Manage user accounts, permissions, and security policies in Active Directory and related systems.
• Document incidents, solutions, and knowledge‑base articles to improve support efficiency.
• Collaborate with IT teams to support production equipment and ensure minimal downtime.
• Assist with asset inventory, software licensing, and equipment lifecycle management.

Required Qualifications

• Associate’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of desktop support or help‑desk experience in a corporate environment.
• Proficiency with Windows 10/11, Microsoft Office, and common business applications.
• Strong knowledge of networking basics (TCP/IP, DNS, DHCP) and troubleshooting connectivity issues.
• Experience with Active Directory, Group Policy, and endpoint security tools.
• Excellent communication skills and a customer‑service mindset.

Preferred Skills

• CompTIA A+, Network+ or Microsoft certifications.
• Familiarity with virtual desktop infrastructure (VDI) and remote support tools.
• Understanding of production‑floor technology requirements.

Compensation & Benefits

Annual salary: $68,027. This contract‑to‑permanent position includes competitive benefits, professional development opportunities, and a supportive work environment.

Frequently Asked Questions

What type of support will I provide as a Desktop Support Analyst?

You will troubleshoot hardware, software, and network issues, install and configure devices, manage user accounts, and support both office and production environments.

Is prior experience with production‑floor technology required?

While not mandatory, experience with production‑floor technology is preferred and will help you address specialized equipment needs.

What is the salary for this position?

The role offers a fixed annual salary of $68,027.