Desktop Support Analyst

Description – Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. – Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels. – Assess the need for and implement performance upgrades to hardware including the installation of CPUs, I/O and …