DCO Tech

Job Summary

Amazon is hiring a DCO Tech in Sharon, Madison County, US. This role is a critical part of the AWS Infrastructure Services team, responsible for maintaining and repairing data center hardware and networks.

Key Responsibilities

• Perform detailed hardware diagnostics and troubleshooting across servers, storage, and networking equipment.
• Execute physical repairs, component replacements, and preventive maintenance in a high‑density data center environment.
• Monitor infrastructure health using AWS monitoring tools and respond to alerts promptly.
• Participate in an on‑call rotation to provide 24/7 support for critical incidents.
• Collaborate with cross‑functional teams to implement upgrades, firmware updates, and capacity expansions.
• Document all activities, incidents, and resolutions in internal tracking systems.
• Ensure compliance with safety, security, and operational standards.

Required Qualifications

• Strong background in data center operations, hardware repair, and network troubleshooting.
• Experience with server platforms (e.g., Dell, HPE, Cisco) and networking gear (switches, routers, firewalls).
• Ability to read schematics, wiring diagrams, and technical manuals.
• Excellent problem‑solving skills and ability to work under pressure.
• Flexibility to work nights, weekends, and on‑call shifts.
• Relevant certifications (e.g., CompTIA A+, Network+, Cisco CCNA) are a plus.

Compensation

Annual salary: $235,867.40

Why Join Amazon?

Be part of the global leader in cloud technology, work with cutting‑edge infrastructure, and grow your career in a fast‑paced, innovative environment.

Frequently Asked Questions

What does a DCO Tech do at Amazon?

A DCO Tech monitors, diagnoses, and repairs hardware and network components in Amazon’s data centers, ensuring continuous operation of AWS services.

What are the work hours and on‑call expectations?

The role includes a rotating on‑call schedule, requiring availability for nights, weekends, and emergency incidents to maintain 24/7 uptime.

What qualifications are needed for this position?

Candidates need strong hardware and networking troubleshooting experience, the ability to read technical schematics, and preferably certifications like CompTIA A+ or Cisco CCNA.