Data Center Technician, DCC Communities

Job Summary

Amazon is hiring a Data Center Technician, DCC Communities in Reno, Washoe County, US. This role is a hands‑on position supporting AWS global cloud infrastructure with a salary of $103,078 per year.

Key Responsibilities

• Perform detailed hardware and network diagnostics on servers, storage, and networking equipment.
• Execute physical repairs, component replacements, and preventive maintenance in a high‑density data‑center environment.
• Monitor system health using AWS monitoring tools and respond to alerts to maintain uptime.
• Participate in an on‑call rotation to provide 24/7 support for critical incidents.
• Document all work orders, configurations, and changes in the ticketing system.
• Collaborate with engineering, security, and operations teams to implement infrastructure upgrades and capacity planning.
• Ensure compliance with safety, security, and environmental standards.

Required Qualifications

• 2+ years of experience in data‑center operations, hardware troubleshooting, or network support.
• Strong knowledge of server platforms (e.g., Dell, HPE), networking gear (Cisco, Arista), and storage systems.
• Proficiency with Linux/Windows operating systems and command‑line tools.
• Ability to read schematics, wiring diagrams, and technical manuals.
• Excellent problem‑solving skills and attention to detail.
• Willingness to work in a fast‑paced, on‑call environment.

Preferred Skills

• Certifications such as AWS Certified Cloud Practitioner, CompTIA Server+, or Cisco CCNA.
• Experience with automation tools (e.g., Ansible, PowerShell).
• Knowledge of data‑center power and cooling infrastructure.

Benefits

• Competitive salary of $103,078 annually.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company match.
• Employee discount on Amazon products and services.
• Opportunities for career growth within AWS.

Frequently Asked Questions

What does a Data Center Technician at Amazon do?

You will diagnose hardware and network issues, perform physical repairs, monitor system health, and join an on‑call rotation to keep AWS services running smoothly.

What experience is required for this role?

At least 2 years of data‑center operations or hardware/network support experience, plus strong troubleshooting skills and familiarity with server and networking equipment.

Is there an on‑call requirement?

Yes, the position includes participation in a 24/7 on‑call rotation to respond to critical incidents and maintain uptime.