CX Partner Implementation Success Manager

The CX Partner Implementation Success Manager role at Zoom is based in Chisolm, Montgomery County, US. Lead a team of Technical Partner Advisors to drive successful partner‑led implementations, customer adoption, and long‑term retention across Zoom’s Customer Experience portfolio.

Key Responsibilities

• Set strategy and vision for the ZCX Partner Technical Advisory team in the region.
• Lead, coach, and develop a high‑performing group of Technical Advisors.
• Drive partner‑led contact‑center, virtual‑agent, and workforce‑engagement implementations.
• Ensure customers achieve adoption milestones and long‑term retention.
• Collaborate with Sales, Product, and Support to align partner initiatives with Zoom’s roadmap.
• Report on adoption metrics, health scores, and revenue impact.

Required Qualifications

• 5+ years of experience in contact‑center, virtual‑agent, or workforce‑engagement management.
• Proven people‑management experience, preferably leading technical advisory or consulting teams.
• Deep understanding of Zoom Contact Center (ZCX) product suite.
• Strong analytical skills with the ability to translate data into actionable insight.
• Excellent communication and stakeholder‑management abilities.
• Bachelor’s degree in Business, Computer Science, or related field; advanced degree a plus.

Compensation & Benefits

Base salary: $185,533.55 per year.

Zoom offers comprehensive health, dental, vision plans, 401(k) matching, generous paid time off, and continuous learning opportunities.

Frequently Asked Questions

What does a CX Partner Implementation Success Manager do at Zoom?

You will lead a team of Technical Partner Advisors, set regional strategy, and ensure partner‑led implementations achieve adoption and retention goals.

What experience is required for this role?

At least 5 years in contact‑center, virtual‑agent, or workforce‑engagement management, plus proven leadership of technical or consulting teams.

What is the salary for this position?

The role offers a base salary of $185,533.55 per year.