CX Partner Implementation Success Manager

Zoom is seeking a CX Partner Implementation Success Manager in Washington, D.C., US to lead a team of technical advisors driving partner‑led implementations, customer adoption, and retention across Zoom’s Customer Experience portfolio.

Key Responsibilities

• Lead, mentor and develop a high‑performing team of ZCX Partner Technical Advisors.
• Define and execute regional strategy for partner‑led contact‑center, virtual‑agent, and workforce‑engagement implementations.
• Collaborate with partners, sales, and product teams to ensure successful deployments and long‑term customer success.
• Monitor adoption metrics, drive continuous improvement, and report on retention outcomes.
• Act as the escalation point for complex technical issues and ensure timely resolution.

Required Qualifications

• 5+ years of experience in contact‑center technologies, virtual agents, or workforce engagement management.
• Proven people‑leadership experience managing technical advisory or consulting teams.
• Strong understanding of Zoom’s CX suite and integration best practices.
• Excellent communication, stakeholder management, and problem‑solving skills.
• Bachelor’s degree in Computer Science, Business, or related field (or equivalent experience).

Preferred Experience

• Experience with partner ecosystems and channel‑driven implementations.
• Track record of driving adoption and retention in SaaS environments.
• Certifications in contact‑center platforms or cloud solutions.

Compensation

Annual salary: $212,371.89 (USD)

Frequently Asked Questions

What does a CX Partner Implementation Success Manager do at Zoom?

They lead a team of technical advisors to plan, execute, and optimize partner‑led contact‑center and virtual‑agent deployments, ensuring customer adoption and long‑term retention.

What experience is required for this role?

At least 5 years in contact‑center or workforce engagement technologies, proven people‑leadership, and strong knowledge of Zoom’s CX solutions.

Where is the position located and what is the salary?

The role is based in Washington, D.C., US with an annual salary of $212,371.89.