CX Partner Implementation Success Manager

The CX Partner Implementation Success Manager role at Zoom in Alpharetta, Fulton County, US leads a team of technical advisors to drive partner‑led implementations, customer adoption, and retention across Zoom’s Customer Experience portfolio.

Key Responsibilities

• Lead and develop a high‑performing team of ZCX Partner Technical Advisors.
• Define and execute regional strategy for partner implementation success, ensuring consistent delivery and high customer satisfaction.
• Collaborate with partners, sales, and product teams to align on implementation roadmaps and adoption metrics.
• Monitor and improve key performance indicators such as deployment timelines, adoption rates, and long‑term retention.
• Provide deep expertise in Contact Center, Virtual Agent, and Workforce Engagement Management solutions.
• Act as an escalation point for complex technical and operational challenges.

Required Qualifications

• Proven experience managing technical teams in a SaaS or contact‑center environment.
• Strong background in contact‑center platforms, virtual agents, and workforce engagement management.
• Excellent leadership, communication, and stakeholder‑management skills.
• Track record of driving successful implementations and measurable customer adoption.
• Bachelor’s degree in a related field or equivalent experience.

Compensation

Salary: $243,415.92 per year (fixed). Additional benefits include health, dental, vision, 401(k) match, and generous paid time off.

Frequently Asked Questions

What does a CX Partner Implementation Success Manager do at Zoom?

They lead a team of technical advisors to ensure partner‑led implementations are successful, drive customer adoption, and maintain long‑term retention of Zoom’s CX solutions.

What experience is required for this role?

Candidates need leadership experience in SaaS or contact‑center environments, deep knowledge of contact‑center, virtual agent, and workforce engagement technologies, and a proven record of successful implementations.

Where is the position located?

The role is based in Alpharetta, Fulton County, United States.