CX Partner Implementation Success Manager

Zoom is hiring a CX Partner Implementation Success Manager in Boston, Suffolk County, US, with a fixed annual salary of $196,549.42. Lead a team of technical advisors to drive partner‑led implementations, customer adoption, and long‑term retention across Zoom’s Customer Experience portfolio.

Key Responsibilities

• Set and execute the regional strategy for partner‑led contact‑center, virtual‑agent, and workforce‑engagement implementations.
• Recruit, mentor, and manage a high‑performing team of ZCX Partner Technical Advisors.
• Collaborate with Zoom’s sales, product, and support functions to align partner initiatives with company goals.
• Oversee end‑to‑end implementation projects, ensuring timelines, quality standards, and adoption metrics are met.
• Develop best‑practice frameworks, training programs, and knowledge‑base resources for partners.
• Analyze implementation data to identify improvement opportunities and drive continuous optimization.
• Represent Zoom at partner events, webinars, and industry conferences to promote the ZCX ecosystem.

Required Qualifications

• 5+ years of experience in contact‑center, virtual‑agent, or workforce‑engagement management solutions.
• Proven track record of leading technical teams and delivering large‑scale SaaS implementations.
• Strong understanding of Zoom’s Customer Experience suite and partner ecosystem.
• Exceptional communication, stakeholder‑management, and problem‑solving skills.
• Bachelor’s degree in Business, Computer Science, or related field; advanced degree a plus.

What We Offer

• Competitive salary of $196,549.42 per year.
• Comprehensive health, dental, and vision benefits.
• Generous paid time off and flexible work arrangements.
• Professional development budget and career growth opportunities.

Frequently Asked Questions

What does a CX Partner Implementation Success Manager do at Zoom?

The manager leads a team of technical advisors to plan, execute, and optimize partner‑led implementations of Zoom’s contact‑center and virtual‑agent solutions, ensuring customer adoption and retention.

What experience is required for this role?

At least five years in contact‑center, virtual‑agent, or workforce‑engagement solutions, with proven people‑leadership and large‑scale SaaS implementation experience.

What is the salary for this position?

The role offers a fixed annual salary of $196,549.42.