CX Partner Implementation Success Manager

Job Summary

Zoom is hiring a CX Partner Implementation Success Manager in Nashville, Davidson County, US. This senior role leads a team of Technical Partner Advisors to drive partner‑led implementations, customer adoption, and long‑term retention across Zoom’s Customer Experience portfolio.

Key Responsibilities

• Lead, mentor and grow a regional team of ZCX Partner Technical Advisors.
• Define and execute the implementation strategy for contact‑center, virtual‑agent, and workforce‑engagement solutions.
• Partner with Zoom’s sales, product, and support teams to ensure seamless hand‑offs and consistent service delivery.
• Monitor project milestones, KPIs and adoption metrics; intervene proactively to resolve issues and improve outcomes.
• Drive partner enablement programs, including training, certification, and best‑practice sharing.
• Collaborate with customers to understand business goals and tailor Zoom CX solutions for maximum value.
• Report on regional performance, forecast staffing needs, and recommend process enhancements.

Required Qualifications

• 5+ years of experience in contact‑center, virtual‑agent, or workforce‑engagement management, preferably in a SaaS environment.
• Proven people‑management skills with a track record of building high‑performing technical teams.
• Strong project‑management expertise; ability to manage multiple concurrent implementations.
• Excellent communication and stakeholder‑management abilities.
• Bachelor’s degree in Business, IT, or related field; advanced degree a plus.

Compensation

Annual base salary: $215,870.61

Why Join Zoom

Be part of a global leader in video communications, work with cutting‑edge CX technology, and help shape the future of customer experiences worldwide.

Frequently Asked Questions

What does a CX Partner Implementation Success Manager do at Zoom?

They lead a team of Technical Partner Advisors, design implementation strategies, ensure partner‑led deployments succeed, and drive customer adoption and retention.

What experience is required for this role?

At least 5 years in contact‑center, virtual‑agent, or workforce‑engagement solutions, plus proven leadership and project‑management skills.

What is the salary for this position?

The role offers an annual base salary of $215,870.61.