Customer Support Engineer (REMOTE)

Job Summary

Upbound is seeking a Customer Support Engineer (REMOTE) to join its fast‑growing team. This fully remote role supports customers of Upbound’s Intelligent Control Plane platform and is based out of Atlanta, Fulton County, US.

Key Responsibilities

• Provide tier‑2 technical assistance for customers deploying and managing infrastructure with Crossplane and the Intelligent Control Plane.
• Troubleshoot complex issues, reproduce bugs, and work closely with engineering to drive resolutions.
• Develop and maintain knowledge‑base articles, runbooks, and best‑practice guides.
• Participate in on‑call rotation and respond to incidents in a timely manner.
• Collaborate with sales, product, and professional services to ensure a seamless customer experience.
• Gather customer feedback and contribute to product improvement initiatives.

Required Qualifications

• 3+ years of experience in technical support or customer engineering for cloud‑native platforms.
• Strong understanding of Kubernetes, containers, and infrastructure‑as‑code concepts.
• Proficiency with Linux, networking, and API troubleshooting.
• Excellent communication skills, able to explain complex technical topics to both engineers and non‑technical stakeholders.
• Experience with ticketing systems (e.g., Jira, Zendesk) and remote debugging tools.

Preferred Skills

• Hands‑on experience with Crossplane, Terraform, or similar declarative infrastructure tools.
• Familiarity with AI/ML workloads and agentic AI concepts.
• Knowledge of observability stacks (Prometheus, Grafana, Loki).

Compensation & Benefits

Salary: $110,208.51 per year (fixed). Competitive health, dental, vision plans, 401(k) match, generous PTO, and professional development budget.

How to Apply

Submit your resume and a brief cover letter outlining your relevant experience to Upbound’s careers portal.

Frequently Asked Questions

Is this position fully remote?

Yes, the Customer Support Engineer role is fully remote, allowing you to work from anywhere while being based in Atlanta, Fulton County.

What technical skills are required?

You need strong knowledge of Kubernetes, Linux, networking, and experience with cloud‑native tools such as Crossplane or Terraform.

What is the salary for this role?

The fixed annual salary for this position is $110,208.51.