Customer Success Agent

Job Summary

Humana is seeking a Customer Success Agent in Washington, D.C., US to deliver exceptional service to members and prospects, ensuring memorable experiences that reinforce our health‑first mission.

Key Responsibilities

• Manage inbound and outbound communications with members, providing timely, accurate information and assistance.
• Resolve inquiries, concerns, and escalations while maintaining a positive, empathetic tone.
• Collaborate with cross‑functional teams (claims, care management, sales) to coordinate solutions and follow‑up actions.
• Document interactions in CRM systems, ensuring data integrity and compliance with privacy regulations.
• Identify opportunities to improve processes and member satisfaction, contributing ideas to continuous‑improvement initiatives.
• Meet or exceed performance metrics such as first‑call resolution, customer satisfaction scores, and productivity targets.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years experience in customer service, support, or a health‑care environment.
• Strong communication and active‑listening skills.
• Ability to navigate multiple systems simultaneously and learn proprietary platforms quickly.
• Demonstrated problem‑solving aptitude and a customer‑centric mindset.
• Eligibility to work in the United States.

Compensation & Benefits

Annual salary: $57,332 (fixed). Humana offers comprehensive health, dental, vision, retirement plans, paid time off, and professional development resources.

Location

Washington, D.C., United States – hybrid work model with office presence as required.

Frequently Asked Questions

What does a Customer Success Agent at Humana do?

They handle member inquiries, resolve issues, coordinate with internal teams, and ensure each interaction strengthens the member’s health‑first experience.

What are the required qualifications?

At least two years of customer service experience, strong communication skills, and the ability to work with multiple systems; a high school diploma is required, higher education is a plus.

What compensation and benefits are offered?

The role provides a fixed annual salary of $57,332 plus health, dental, vision, retirement plans, paid time off, and development opportunities.