Customer Success Agent

Job Summary

Humana is seeking a Customer Success Agent to join our caring community in Talcott Village, Hartford County, US. This role focuses on delivering exceptional service to members and prospects, ensuring memorable experiences that reinforce our Health First mission.

Key Responsibilities

• Serve as the primary point of contact for members, addressing inquiries, concerns, and service requests promptly.
• Guide customers through product features and benefits, helping them achieve their health goals.
• Collaborate with cross‑functional teams—including sales, care, and technical support—to resolve issues and improve service processes.
• Document interactions accurately in CRM systems and track key performance metrics.
• Identify opportunities for upselling or cross‑selling based on member needs and company offerings.
• Participate in continuous improvement initiatives and share feedback to enhance the overall member experience.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Excellent communication and interpersonal skills.
• Proven ability to handle high‑volume customer interactions with empathy and professionalism.
• Strong problem‑solving abilities and attention to detail.
• Experience with CRM software and Microsoft Office Suite.
• Flexibility to work varied shifts, including evenings and weekends, as needed.

Compensation & Benefits

Salary: $60,819.69 annually. Humana offers a comprehensive benefits package, including health insurance, retirement plans, paid time off, and professional development opportunities.

How to Apply

Ready to make a difference in members’ lives? Submit your resume and a brief cover letter highlighting your customer service experience.

Frequently Asked Questions

What does a Customer Success Agent at Humana do?

They act as the main contact for members, resolving inquiries, guiding product use, and ensuring a positive, health‑focused experience.

What are the required qualifications?

A high school diploma (or higher), strong communication skills, experience with high‑volume customer service, and proficiency with CRM tools.

What is the salary for this position?

The role offers a fixed annual salary of $60,819.69, plus Humana’s benefits package.