Customer Success Agent

Job Summary

Humana is seeking a Customer Success Agent in Glendale, Denver, US. This role will help members and prospects enjoy memorable, health‑focused experiences while supporting Humana’s 10 million+ annual sales interactions.

Key Responsibilities

• Serve as the primary point of contact for assigned members, addressing inquiries, resolving issues, and ensuring a high‑quality experience.
• Proactively identify opportunities to improve member satisfaction and health outcomes.
• Collaborate with cross‑functional teams—including sales, care, and technical support—to deliver seamless solutions.
• Document interactions accurately in CRM systems and track key performance metrics.
• Participate in continuous‑improvement initiatives and share best practices with the team.

Qualifications

• High school diploma or equivalent; additional education or certifications in health services or customer care is a plus.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and a customer‑first mindset.
• Ability to manage multiple member interactions simultaneously while maintaining attention to detail.
• Experience with CRM platforms and basic data entry.

Compensation & Benefits

Salary: $66,266.41 annually.

Humana offers comprehensive health benefits, retirement plans, paid time off, and professional development opportunities.

Frequently Asked Questions

What does a Customer Success Agent at Humana do?

They act as the main contact for members, resolve issues, improve satisfaction, and collaborate with internal teams to ensure a health‑first experience.

What qualifications are required?

A high school diploma or equivalent, strong communication skills, problem‑solving ability, and experience with CRM tools.

What is the salary for this position?

The role offers a fixed annual salary of $66,266.41.