Customer Success Agent

Job Summary

Humana is seeking a Customer Success Agent to join its Phoenix, Maricopa County team. In this role you will deliver exceptional service to members and prospects, helping them navigate Humana’s health solutions and ensuring a memorable experience.

Key Responsibilities

• Handle inbound and outbound member interactions via phone, email, and chat, providing accurate information about plans, benefits, and services.
• Resolve inquiries and issues promptly, escalating complex cases to appropriate specialists when needed.
• Maintain detailed records of member contacts in CRM systems, ensuring data integrity and compliance with privacy regulations.
• Identify opportunities to cross‑sell or upsell additional Humana services that align with member needs.
• Collaborate with internal teams—including sales, claims, and care management—to coordinate seamless member experiences.
• Achieve performance metrics such as first‑call resolution, customer satisfaction scores, and average handling time.
• Participate in ongoing training and quality‑assurance programs to stay current on product updates and best practices.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 1‑2 years of experience in customer service, call‑center, or health‑care support.
• Strong communication skills with the ability to explain complex information clearly.
• Proficiency with CRM software and Microsoft Office Suite.
• Empathetic, patient‑focused mindset and a commitment to delivering “Health First” service.
• Ability to work flexible schedules, including evenings and weekends as needed.

Compensation & Benefits

Base salary: $53,540.93 annually.

Humana offers a comprehensive benefits package including health, dental, vision, 401(k) matching, paid time off, and professional development opportunities.

How to Apply

Submit your resume and a brief cover letter highlighting your relevant experience through the WeHired.Agency portal.

Frequently Asked Questions

What does a Customer Success Agent at Humana do?

They provide support to members and prospects, resolve inquiries, and ensure a positive experience with Humana’s health services.

What are the required qualifications?

A high school diploma or GED, 1‑2 years of customer service experience, strong communication skills, and basic computer proficiency.

What is the salary for this position?

The annual base salary is $53,540.93.