Customer Success Agent

Humana is hiring a Customer Success Agent in Cedar, Cole County, US. This role focuses on delivering exceptional service to members and prospects, ensuring memorable experiences that reinforce Humana’s “Health First” commitment.

Key Responsibilities

• Manage inbound and outbound communications with members, addressing inquiries, concerns, and service requests promptly.
• Guide members through Humana’s product portfolio, helping them select solutions that best meet their health needs.
• Maintain accurate records of interactions in the CRM system and follow up to ensure issue resolution.
• Identify opportunities to enhance member satisfaction and provide feedback to product and operations teams.
• Collaborate with cross‑functional teams to resolve complex cases and improve service processes.

Qualifications & Skills

• High school diploma or equivalent; additional education or certifications in health services or customer care is a plus.
• Strong communication and active‑listening skills.
• Ability to handle high‑volume interactions while maintaining empathy and professionalism.
• Basic proficiency with CRM software and Microsoft Office Suite.
• Commitment to Humana’s mission of putting health first for members.

Compensation

Annual salary: $59,917.27

Frequently Asked Questions

What does a Customer Success Agent at Humana do?

They handle member inquiries, guide customers through health product options, resolve issues, and ensure a positive experience that aligns with Humana’s “Health First” mission.

What qualifications are required for this role?

A high school diploma or equivalent, strong communication skills, ability to manage high‑volume interactions, and basic CRM proficiency are required.

What is the salary for this position?

The role offers a fixed annual salary of $59,917.27.