Customer Success Agent

Job Summary

Humana is seeking a Customer Success Agent in Trenton, Mercer County, US. Join a caring community that handles over 10 million sales interactions annually and help deliver memorable experiences that put members’ health first.

Key Responsibilities

• Serve as the primary point of contact for members and prospects, addressing inquiries via phone, email, and chat.
• Provide accurate information about Humana’s health plans, benefits, and services.
• Identify opportunities to enhance member satisfaction and proactively resolve issues.
• Document all interactions in the CRM system, ensuring data quality and compliance.
• Collaborate with cross‑functional teams—including sales, claims, and care management—to deliver seamless service.
• Meet or exceed performance metrics such as first‑call resolution, average handle time, and member satisfaction scores.

Qualifications & Requirements

• High school diploma or GED required; associate’s degree or higher preferred.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and a customer‑focused mindset.
• Proficiency with Microsoft Office and experience using CRM platforms.
• Ability to work flexible schedules, including evenings and weekends as needed.
• Prior experience in health insurance, customer service, or a related field is a plus.

Compensation & Benefits

Base salary: $59,318 per year. Humana offers comprehensive health, dental, vision, retirement plans, paid time off, and opportunities for career growth within a supportive environment.

Frequently Asked Questions

What does a Customer Success Agent at Humana do?

You act as the main liaison for members, answering questions, resolving issues, and ensuring a positive experience with Humana’s health services.

What qualifications are needed for this role?

A high school diploma or GED is required; strong communication skills, problem‑solving ability, and experience with CRM tools are essential.

What is the salary for this position?

The role offers a fixed annual salary of $59,318.