Customer Success Agent

Humana is hiring a Customer Success Agent in Douglas, Juneau, US, offering a salary of $64,761.31. Join a team that values memorable member experiences and puts health first.

Key Responsibilities

• Provide timely, empathetic support to members and prospects via phone, email, and chat.
• Resolve inquiries, troubleshoot issues, and guide customers through Humana’s health services.
• Document interactions accurately in CRM systems and follow up on open cases.
• Identify opportunities to upsell or cross‑sell relevant health plans and services.
• Collaborate with sales, underwriting, and care teams to ensure seamless member journeys.
• Gather and relay member feedback to drive continuous service improvement.

Qualifications & Skills

• High school diploma or GED required; associate’s or bachelor’s degree preferred.
• 2+ years of customer service or call‑center experience, preferably in health insurance or related field.
• Strong communication skills, both written and verbal, with a compassionate tone.
• Proficiency with CRM software and Microsoft Office suite.
• Ability to multitask, prioritize, and meet service level agreements.
• Attention to detail and a commitment to maintaining member confidentiality.

Why Humana?

Work for a company that processes over 10 million sales interactions each year, offering robust training, career growth, and a culture focused on improving the health and lives of members.

Frequently Asked Questions

What does a Customer Success Agent do at Humana?

They assist members and prospects with inquiries, resolve issues, and ensure a positive experience across phone, email, and chat channels.

What qualifications are required for this role?

At least a high school diploma, 2+ years of customer service experience (health insurance preferred), strong communication skills, and CRM proficiency.

What is the salary for this position?

The position offers a fixed annual salary of $64,761.31.