Customer Success Agent

Humana is hiring a Customer Success Agent in Urbanización El Vedado, San Juan, US. Join a caring community that handles over 10 million sales interactions annually and help deliver memorable health‑service experiences.

Key Responsibilities

• Provide proactive, high‑quality support to members and prospects, ensuring their health needs are met promptly.
• Resolve inquiries via phone, email, and chat while maintaining accurate records in CRM systems.
• Identify opportunities to enhance member satisfaction and recommend service improvements.
• Collaborate with cross‑functional teams—including sales, claims, and clinical services—to deliver seamless experiences.
• Track performance metrics and contribute to continuous improvement initiatives.

Requirements

• High school diploma or equivalent; associate degree or higher preferred.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Experience in customer service or health‑care support is a plus.
• Comfortable using digital tools and learning new software quickly.

Compensation & Benefits

Salary: $54,619.48 per year. Humana offers comprehensive health benefits, retirement plans, paid time off, and opportunities for professional growth.

Frequently Asked Questions

What does a Customer Success Agent at Humana do?

They deliver proactive support to members and prospects, resolve inquiries, and ensure a positive health‑service experience.

What qualifications are required?

A high school diploma is required; an associate degree, strong communication skills, and customer service experience are preferred.

What is the salary for this role?

The position offers a fixed annual salary of $54,619.48.