Customer Success Agent

Humana is hiring a Customer Success Agent in Bismarck, Burleigh County, US, offering a salary of $53,900.94. Join a caring community that values service excellence and helps members put their health first.

Key Responsibilities

• Provide timely, empathetic support to Humana members and prospects via phone, email, and chat.
• Resolve inquiries, process requests, and guide customers through health plan benefits.
• Document interactions accurately in the CRM system and follow up on open cases.
• Identify opportunities to improve member experience and relay feedback to product and operations teams.
• Meet or exceed service level agreements and quality metrics.

Qualifications & Requirements

• High school diploma or GED required; associate degree or higher preferred.
• Excellent communication and active‑listening skills.
• Previous experience in customer service, call‑center, or health‑care support is a plus.
• Ability to multitask, prioritize, and work in a fast‑paced environment.
• Basic computer proficiency; familiarity with CRM tools and Microsoft Office.
• Must be eligible to work in the United States.

What We Offer

• Competitive salary of $53,900.94 per year.
• Comprehensive health, dental, and vision benefits.
• Opportunities for career growth within a national health‑services leader.
• Supportive team culture focused on member wellbeing.

Frequently Asked Questions

What does a Customer Success Agent do at Humana?

You will assist members and prospects with inquiries, resolve issues, guide them through benefits, and help improve overall member experience.

What are the salary and benefits for this position?

The role offers a fixed salary of $53,900.94 annually, plus health, dental, vision coverage and opportunities for professional development.

What qualifications are required?

A high school diploma or GED is required; strong communication skills, customer‑service experience, and basic computer proficiency are essential.