Customer Success Agent

Job Summary

Humana is seeking a Customer Success Agent in Wyoming, Kent County, US. Join a caring community that handles over 10 million sales interactions annually and delivers memorable experiences to members and prospects.

Key Responsibilities

• Serve as the primary point of contact for members, addressing inquiries and resolving issues promptly.
• Guide customers through product features, benefits, and enrollment processes to ensure a smooth experience.
• Collaborate with cross‑functional teams—sales, operations, and clinical—to advocate for member needs.
• Track and document interactions in CRM systems, maintaining accurate records and reporting trends.
• Identify opportunities for upselling or cross‑selling additional health services that align with member goals.
• Participate in continuous improvement initiatives, sharing feedback to enhance service quality.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Excellent communication and interpersonal skills with a customer‑focused attitude.
• Proven ability to handle high‑volume inquiries while maintaining accuracy.
• Experience with CRM software and basic data analysis.
• Strong problem‑solving skills and ability to work collaboratively in a fast‑paced environment.

Compensation & Benefits

Base salary: $70,958.09 annually. Comprehensive health benefits, retirement plans, paid time off, and professional development opportunities.

Why Humana?

At Humana, we put health first. Our agents are empowered to make a real difference in the lives of millions, supported by a culture of empathy, innovation, and continuous learning.

Frequently Asked Questions

What does a Customer Success Agent at Humana do?

They act as the main contact for members, resolve inquiries, guide product usage, and collaborate with internal teams to ensure a positive health‑care experience.

What are the salary and benefits for this position?

The role offers a fixed annual salary of $70,958.09 plus health benefits, retirement plans, paid time off, and opportunities for professional development.

What qualifications are required?

A high school diploma (or higher), strong communication skills, experience with CRM tools, and a customer‑focused mindset are required.