Customer Service Representative (Remote)

Merck is hiring a Customer Service Representative to work remotely from Five Points, Wake County, US. This role provides multi‑channel support for customers, consumers and employees, handling inquiries about Merck products, vaccines and corporate information.

Key Responsibilities

• Deliver high‑quality service across digital, social, chat, phone and mail channels.
• Respond to product, vaccine and company information requests promptly and accurately.
• Document interactions in CRM systems and follow escalation procedures when needed.
• Identify trends in customer inquiries and suggest process improvements.
• Collaborate with internal teams such as sales, regulatory and logistics to resolve complex issues.

Required Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years experience in a customer‑facing, multi‑channel support environment.
• Excellent written and verbal communication skills.
• Proficiency with CRM platforms and Microsoft Office Suite.
• Ability to work independently in a remote setting while meeting performance metrics.

What We Offer

• Competitive annual salary of $78,830.02
• Comprehensive health, dental and vision benefits.
• Remote work flexibility and paid time off.
• Opportunities for professional development within a global pharmaceutical leader.

Frequently Asked Questions

Is this position fully remote?

Yes, the Customer Service Representative role is remote, allowing you to work from anywhere within Five Points, Wake County.

What salary can I expect?

The annual salary for this position is $78,830.02.

What experience is required?

At least two years of multi‑channel customer service experience and strong communication skills are required.