Customer Service Representative (Remote)

Merck is hiring a Customer Service Representative to work remotely from Bismarck, Burleigh County, US. The role provides multi‑channel support for customers, consumers, and employees regarding Merck products, vaccines, and company information.

Key Responsibilities

• Handle inbound and outbound inquiries via phone, email, chat, social media, and mail.
• Provide accurate information on Merck products, vaccines, and services.
• Document interactions in the CRM system and follow up on open cases.
• Escalate complex issues to appropriate internal teams while maintaining ownership.
• Meet quality, productivity, and customer satisfaction targets.
• Contribute to continuous‑improvement initiatives and share best practices.

Required Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 1‑2 years of experience in a customer‑service or call‑center environment.
• Excellent verbal and written communication skills.
• Proficiency with digital communication tools and CRM platforms.
• Ability to work independently in a remote setting while adhering to schedule.
• Strong problem‑solving skills and attention to detail.

Compensation & Benefits

Annual salary: $67,537.97. Merck offers a comprehensive benefits package including health, dental, vision, 401(k) match, paid time off, and professional development opportunities.

How to Apply

Submit your resume and a brief cover letter through the Merck careers portal. Candidates must be authorized to work in the United States.

Frequently Asked Questions

Is this position fully remote?

Yes, the role is remote and can be performed from anywhere within Bismarck, Burleigh County.

What communication channels will I use?

You will support customers via phone, email, live chat, social media, and traditional mail.

What is the salary for this job?

The annual base salary is $67,537.97.