Customer Service Representative (Remote)

Merck is hiring a Customer Service Representative to work remotely from Boise, Ada County, US, with a fixed annual salary of $69,594.92. In this role you will handle multi‑channel inquiries for Merck’s products, vaccines and corporate information.

Key Responsibilities

• Respond to customer, consumer and employee questions via phone, email, chat, social media and mail.
• Provide accurate product and vaccine information while adhering to compliance and privacy standards.
• Document interactions in the CRM system and follow up to ensure issue resolution.
• Identify trends, escalations and opportunities for service improvement.
• Collaborate with cross‑functional teams such as sales, regulatory and logistics to address complex queries.

Required Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years experience in a customer‑facing role, preferably in pharma, healthcare or a high‑volume call center.
• Excellent written and verbal communication skills.
• Proficiency with digital communication platforms and CRM software.
• Strong problem‑solving abilities and attention to detail.
• Ability to work flexible hours to meet service level agreements.

What We Offer

• Competitive salary of $69,594.92 per year.
• Fully remote work arrangement with a supportive team culture.
• Comprehensive benefits package including health, dental, vision and retirement plans.
• Opportunities for professional development and career growth within Merck.

Frequently Asked Questions

Is this position fully remote?

Yes, the role is remote and can be performed from any location within Boise, Ada County.

What type of communication channels will I use?

You will handle inquiries via phone, email, chat, social media, and traditional mail.

What is the salary for this role?

The annual salary is a fixed $69,594.92.