Customer Service Representative (Remote)

Customer Service Representative (Remote) – Merck

Join Merck’s Customer Service Center as a Customer Service Representative, working remotely while based in Grandview Heights, Franklin County, US. Earn a competitive salary of $87,172.88 per year.

Key Responsibilities

• Handle inbound and outbound customer interactions across digital, social, chat, phone, and mail channels.
• Provide accurate information on Merck products, vaccines, and corporate inquiries.
• Resolve consumer and employee questions promptly while maintaining high service standards.
• Document interactions in the CRM system and follow up on open cases.
• Collaborate with cross‑functional teams to escalate complex issues.
• Continuously improve knowledge of Merck’s portfolio and service procedures.

Required Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Excellent verbal and written communication skills.
• Proven experience in multi‑channel customer support or call‑center environment.
• Strong problem‑solving abilities and attention to detail.
• Comfortable using digital communication tools and CRM software.
• Ability to work independently in a remote setting while meeting performance metrics.

What We Offer

• Fully remote work arrangement with flexible scheduling.
• Annual salary of $87,172.88.
• Comprehensive benefits package including health, dental, vision, and retirement plans.
• Opportunities for professional development and career growth within a global biopharma leader.

Frequently Asked Questions

Is this position fully remote?

Yes, the role is remote, allowing you to work from anywhere while being based in Grandview Heights, Franklin County.

What is the salary for this Customer Service Representative role?

The annual salary is $87,172.88.

What communication channels will I use in this job?

You will support customers via digital, social media, chat, phone, and mail.