Customer Service Representative (Remote)

Merck is hiring a Customer Service Representative to work remotely from Talcott Village, Hartford County, US, with a fixed annual salary of $76,207.18. In this role you’ll handle multi‑channel inquiries for Merck’s products, vaccines and corporate information.

Key Responsibilities

• Respond to customer, consumer and employee inquiries via phone, email, chat, social media and mail.
• Provide accurate information on Merck products, vaccines, and company policies.
• Document interactions in the CRM system and ensure timely follow‑up.
• Escalate complex issues to appropriate internal teams while maintaining ownership.
• Meet service level agreements and quality metrics for response time and customer satisfaction.
• Continuously improve knowledge of product portfolio and service procedures.

Requirements

• High school diploma or equivalent; additional education or certifications in customer service preferred.
• Excellent verbal and written communication skills.
• Proven experience in a multi‑channel customer service environment.
• Strong problem‑solving abilities and attention to detail.
• Comfortable using CRM software, Microsoft Office and digital communication tools.
• Ability to work independently in a remote setting while adhering to schedule.

Benefits

• Competitive fixed salary of $76,207.18 per year.
• Remote work flexibility.
• Comprehensive health, dental and vision plans.
• Retirement savings options.
• Paid time off and holidays.

Frequently Asked Questions

Is this position fully remote?

Yes, the Customer Service Representative role is remote and can be performed from Talcott Village, Hartford County.

What is the annual salary for this job?

The position offers a fixed annual salary of $76,207.18.

What communication channels will I be handling?

You will manage inquiries via phone, email, chat, social media, and mail.