Customer Service Representative (Remote)

Merck is seeking a Customer Service Representative to work remotely from Cedar, Cole County, US. This role involves handling multi‑channel inquiries about Merck products, vaccines and company information.

Key Responsibilities

• Respond to customer, consumer and employee inquiries via digital, social, chat, phone and mail.
• Provide accurate, timely information on Merck products and vaccines.
• Escalate complex issues to appropriate internal teams while ensuring follow‑up.
• Document interactions in the CRM system and maintain high data quality.
• Meet service level agreements and contribute to continuous‑improvement initiatives.

Qualifications & Requirements

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Excellent written and verbal communication skills.
• Proven experience in a multi‑channel contact center environment.
• Strong problem‑solving abilities and attention to detail.
• Comfortable working independently in a remote setting with reliable internet access.

What We Offer

• Competitive salary of $75,076.45 per year.
• Comprehensive benefits package.
• Opportunities for professional growth within a global pharmaceutical leader.

Frequently Asked Questions

Is this position fully remote?

Yes, the Customer Service Representative role can be performed from any location within Cedar, Cole County, using a reliable internet connection.

What communication channels will I handle?

You will manage inquiries across digital, social media, chat, phone and mail platforms.

What is the salary for this role?

The annual salary is $75,076.45, paid on a full‑time basis.