Customer Service Representative (Remote)

Merck is hiring a Customer Service Representative to work remotely from Jackson, Hinds County, US. The role provides multi‑channel support for customers, consumers and employees on Merck products, vaccines and corporate information.

Key Responsibilities

• Handle inbound and outbound inquiries via phone, email, chat, social media and mail.
• Provide accurate, timely information about Merck products, vaccines and company policies.
• Document interactions in the CRM system and follow up to ensure issue resolution.
• Escalate complex cases to appropriate internal teams while maintaining a high level of customer satisfaction.
• Identify trends in customer feedback and suggest process improvements.

Qualifications & Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Excellent verbal and written communication skills.
• Proven experience in a customer‑service or call‑center environment.
• Comfortable using multiple digital channels and CRM tools.
• Strong problem‑solving abilities and attention to detail.
• Eligibility to work in the United States.

Compensation & Benefits

Annual salary: $64,621.38. Merck offers comprehensive health, dental and vision plans, 401(k) matching, paid time off and opportunities for professional development.

Frequently Asked Questions

Is this position fully remote?

Yes, the role is remote and can be performed from any location within Jackson, Hinds County, US.

What communication channels will I use?

You will support customers via phone, email, chat, social media, and traditional mail.

What is the salary for this role?

The annual base salary is $64,621.38.