Customer Service Representative II – Albany, NY

Essential Duties and Responsibilities: – Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols. – Deliver individual and group outreach presentations to recipients and community members. – Educate recipients about program offerings and enrollment options. – Introduce managed care choices to recipients and aid in navigating health care and dental plans. – Cultivate positive relationships with county staff, state agencies, community g…