Customer Service Representative

Heartland Home Services is hiring Customer Service Representatives for its Wixom, Oakland County, Michigan headquarters. Full‑time and part‑time positions are available with a salary of $32,811.45 per year.

Key Responsibilities

• Answer inbound calls and provide courteous, accurate assistance to customers.
• Support sales, installation, and service teams by handling inquiries, scheduling appointments, and processing orders.
• Document interactions in the CRM system and follow up to ensure issue resolution.
• Perform basic math calculations for quotes, payments, and inventory checks.
• Multi‑task across multiple priorities while maintaining high quality and compliance standards.

Qualifications

• High school diploma or equivalent.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong verbal communication and active listening skills.
• Basic math ability and attention to detail.
• Ability to work both independently and as part of a team in a fast‑paced call‑center environment.

What We Offer

• Competitive salary of $32,811.45 annually.
• Full‑time and part‑time schedules to fit your lifestyle.
• Opportunities for career growth within a growing home‑services company.
• Supportive team culture and ongoing training.

Frequently Asked Questions

What type of schedule is available for this role?

Both full‑time and part‑time positions are offered, allowing flexibility to match your availability.

Do I need previous call‑center experience?

Prior experience is helpful but not required; we provide training for candidates with strong communication and multitasking skills.

What is the salary for the Customer Service Representative position?

The role offers a fixed annual salary of $32,811.45.