Customer Service Representative

TEKsystems is hiring a Remote Bilingual French Customer Service Representative to support auto lease and loan insurance customers. This full‑time role is based in Eden Prairie, Hennepin County, MN and offers a salary of $30,994.41 per year.

Key Responsibilities

• Make outbound informational calls to customers with insurance discrepancies such as cancelled policies, missed payments, or incomplete documentation.
• Explain coverage requirements and guide customers through corrective actions.
• Document all interactions accurately in the CRM system.
• Collaborate with underwriting and collections teams to resolve issues promptly.
• Maintain compliance with federal and state insurance regulations.

Required Qualifications

• Fluent in French and English (both spoken and written).
• Excellent verbal communication and active‑listening skills.
• Prior experience in customer service, preferably in insurance, automotive finance, or related fields.
• Strong computer literacy; comfortable using Salesforce or similar CRM platforms.
• Ability to work the French shift: 10:30 AM – 7:00 PM (remote).

Benefits & Compensation

• Annual salary: $30,994.41
• Remote work flexibility.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for professional development and bilingual pay differentials.

Frequently Asked Questions

What language skills are required for this role?

Candidates must be fluent in both French and English, with strong written and verbal abilities.

Is this position fully remote?

Yes, the role is remote, but you must be able to work the French shift from 10:30 AM to 7:00 PM.

What is the annual salary for this position?

The position offers a fixed annual salary of $30,994.41.