Customer Service Rep – Full Time – Delavan

Job Summary

Bank First is hiring a full‑time Customer Service Representative in Delavan, Walworth County, USA. This role focuses on building strong customer relationships, opening and maintaining deposit accounts, and delivering professional teller services.

Key Responsibilities

• Provide exceptional, friendly service to all customers, both in‑branch and via phone/email.
• Open, update, and close deposit accounts according to bank policies.
• Process teller transactions accurately, including deposits, withdrawals, transfers, and cash handling.
• Identify customer needs and recommend appropriate banking products and services.
• Maintain compliance with regulatory and internal controls, ensuring accurate record‑keeping.
• Resolve customer inquiries and issues promptly, escalating when necessary.
• Promote a positive brand image by upholding Bank First’s standards of professionalism.

Qualifications & Requirements

• High school diploma or GED; some college coursework preferred.
• Previous experience in customer service or retail banking is a plus.
• Strong communication and interpersonal skills.
• Basic math proficiency and attention to detail.
• Ability to work flexible hours, including occasional evenings or Saturdays.
• Commitment to maintaining confidentiality and adhering to security protocols.

Compensation & Benefits

Annual salary: $35,461.16. Benefits include health insurance, retirement plan options, paid time off, and opportunities for career advancement within a top‑rated banking organization.

How to Apply

Submit your resume and a brief cover letter outlining your customer service experience through the WeHired.Agency portal.

Frequently Asked Questions

What are the primary duties of the Customer Service Representative at Bank First?

The CSR opens and maintains deposit accounts, processes teller transactions, provides expert customer assistance, and recommends banking products that fit client needs.

What qualifications are required for this role?

A high school diploma or GED is required; previous customer service or banking experience, strong communication skills, and basic math abilities are preferred.

What is the salary and are there benefits?

The position offers an annual salary of $35,461.16 plus benefits such as health insurance, retirement plans, paid time off, and growth opportunities.