Customer Service Rep 1 (Remote)

Position Summary: The FEMA Call Center Customer Service Representative (CSR) serves as a direct telephone point of contact for individuals registering for federal disaster assistance, callers seeking information about a prior registration, and individuals seeking referrals to disaster relief programs and other assistance providers. The CSR conducts customer interactions with patience, tact, courtesy, and professionalism; determines the caller’s needs; provides approved instructions and referral…