Customer Service Escalation Specialist – (Mid-Day Shift)

Description Must reside in the State of Florida for this position This position will have a schedule of 11AM – 8PM ET shift differential Position Summary: We are seeking a dedicated Customer Service Escalation Specialist to join our team. This role involves managing escalated and complex customer matters received through phone calls, emails and processing requests. The ideal candidate will possess strong problem-solving and troubleshooting skills, as the position requires making decisions be…