Customer Service Associate

Walgreens is hiring a Customer Service Associate in Springfield, Greene County, US. This front‑line role delivers friendly checkout service and assists customers and patients with product and service inquiries.

Key Responsibilities

• Operate assigned cash register, accurately process sales transactions and handle cash, credit, and coupons.
• Greet every customer and patient with a warm, professional demeanor and offer assistance promptly.
• Answer product, pharmacy, and store‑service questions, guiding shoppers to the right items.
• Resolve complaints or issues quickly, escalating to management when necessary to ensure a positive experience.
• Model and share best‑practice customer service techniques with teammates.
• Maintain a clean, organized checkout area and ensure merchandising standards are met.

Requirements

• High school diploma or equivalent; previous retail or customer‑service experience preferred.
• Strong verbal communication skills and a friendly, patient attitude.
• Basic math skills for handling transactions and making change.
• Ability to stand for extended periods and lift up to 25 lb.
• Flexibility to work varied shifts, including evenings, weekends and holidays.

What We Offer

• Competitive hourly wage of $30,396.90 per year.
• Opportunities for growth within a national retail brand.
• Employee discount on store merchandise and pharmacy services.
• Comprehensive training and supportive team environment.

Frequently Asked Questions

What are the typical work hours for a Customer Service Associate at Walgreens?

Shifts vary and can include mornings, evenings, weekends and holidays to match store operating hours.

Do I need prior retail experience to apply?

While not required, previous experience in retail or customer service is preferred and helps you succeed faster.

What training is provided for new hires?

Walgreens offers comprehensive on‑the‑job training covering cash handling, product knowledge, and customer‑service best practices.