Customer Relations Specialist

Job Summary

Suburban Propane is hiring a Customer Relations Specialist in Mount Vernon, Lee County, US. This role focuses on delivering exceptional customer service, driving retention, and acquiring new customers through inbound and outbound calls.

Key Responsibilities

• Serve as the primary point of contact for existing and prospective customers.
• Handle inbound and outbound sales and service calls, addressing inquiries and resolving issues promptly.
• Identify customer needs and recommend appropriate propane products and services.
• Close sales, process orders, and ensure accurate documentation in the CRM system.
• Follow up on leads, support new customer acquisition, and assist with retention initiatives.
• Maintain up‑to‑date knowledge of industry regulations, safety standards, and company offerings.
• Collaborate with operations, billing, and delivery teams to ensure seamless service delivery.

Qualifications & Skills

• High school diploma or equivalent; additional customer‑service or sales training preferred.
• Strong verbal and written communication skills.
• Proven ability to handle multiple calls and prioritize tasks in a fast‑paced environment.
• Basic computer proficiency; experience with CRM software is a plus.
• Customer‑focused attitude with problem‑solving mindset.
• Valid driver’s license and clean driving record.

Compensation & Benefits

Annual salary: $41,226.55 (fixed). Competitive benefits package including health insurance, paid time off, and opportunities for professional growth.

How to Apply

Submit your resume and a brief cover letter outlining your relevant experience to Suburban Propane’s recruitment portal.

Frequently Asked Questions

What does a Customer Relations Specialist at Suburban Propane do?

You will be the main contact for customers, handling sales and service calls, solving issues, recommending propane products, and supporting both retention and new customer acquisition.

What are the salary and benefits for this position?

The role offers a fixed annual salary of $41,226.55 plus a benefits package that includes health insurance, paid time off, and growth opportunities.

What qualifications are required?

A high school diploma or equivalent, strong communication skills, ability to manage multiple calls, basic computer/CRM knowledge, and a valid driver’s license.