Customer Care Lead (Onsite/Hybrid)

Customer Care Lead The Customer Care Lead plays a critical role ensuring our customers have a phenomenal Phenom support experience. The Customer Care Lead is responsible for the overall support health of clients and serves as a liaison between internal Phenom teams and the customer to help Phenom deliver a better, frictionless customer experience. You will be the primary point of contact for large clients, helping them navigate their support needs, fostering strong relationships, and driving su…