CSR Enrollment Assoc

Job Summary

AO Globe Life is hiring a CSR Enrollment Assoc to work remotely from Jacksonville, Duval County, US. This role supports families nationwide in enrolling for supplemental benefit programs while providing structured growth and a stable income.

Key Responsibilities

• Assist customers via phone, email, and chat to enroll them in supplemental benefit programs.
• Verify applicant information, collect required documentation, and ensure compliance with federal and state regulations.
• Maintain accurate records in the CRM system and update enrollment statuses daily.
• Provide clear explanations of program eligibility, benefits, and next steps.
• Identify and resolve enrollment issues, escalating complex cases to senior specialists when needed.
• Meet or exceed weekly enrollment targets and quality metrics.
• Participate in ongoing training sessions and share best practices with the team.

Qualifications

• High school diploma or GED required; associate’s degree or higher preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to handle confidential information.
• Comfortable using CRM software and basic office applications.
• Self‑motivated, able to work independently in a remote‑first environment.
• Previous customer service or enrollment experience is a plus.

Compensation & Benefits

Salary: $73,756.03 annually. Benefits include health insurance, paid time off, professional development resources, and a clear career advancement path.

How to Apply

Submit your resume and a brief cover letter outlining your interest in supporting families through benefit enrollment.

Frequently Asked Questions

Do I need prior enrollment experience for this role?

While previous enrollment or customer service experience is beneficial, AO Globe Life provides comprehensive training for the right candidates.

Is this position fully remote?

Yes, the role is remote‑first, allowing you to work from anywhere in the United States, including Jacksonville.

What is the expected salary for this position?

The annual salary for the CSR Enrollment Assoc position is $73,756.03.