CSR Benefits Consultant

Job Overview

AO Globe Life is seeking a CSR Benefits Consultant to join its mission-driven team, providing remote support to families across the United States. This fully remote position is based in Orlando, Orange County, US, with a fixed annual salary of $103,101.72.

Key Responsibilities

• Conduct scheduled, inbound consultations with clients seeking information about benefit plans.
• Explain product features, eligibility criteria, and enrollment processes clearly and compassionately.
• Assist clients in completing applications and resolving any issues that arise during the enrollment journey.
• Maintain accurate records of client interactions in the CRM system.
• Collaborate with underwriting, claims, and operations teams to ensure seamless client experiences.
• Stay up‑to‑date with industry regulations and internal policy changes.

Required Qualifications

• Excellent verbal and written communication skills.
• Strong customer‑service orientation with a genuine desire to help families protect their assets.
• Ability to work independently in a 100% remote environment.
• Proficiency with standard office software and CRM platforms.
• Prior experience in benefits consulting, insurance, or a related field is preferred.

What We Offer

• Fully remote work – set your own schedule from anywhere in the United States.
• Competitive salary of $103,101.72 per year.
• Opportunities for long‑term career growth within a supportive, mission‑focused organization.
• Comprehensive training and ongoing professional development.

Frequently Asked Questions

Is this position fully remote?

Yes, the CSR Benefits Consultant role is 100% remote and can be performed from anywhere in the United States.

What is the salary for this role?

The annual salary is a fixed $103,101.72.

Do I need to do cold outreach or prospecting?

No, all client consultations are scheduled by individuals who have already requested information.