Comcast Residential Installation & Service Technician

Job Summary

Solar Energy World is hiring a Comcast Residential Installation Service Technician in Decatur, Macon County, US. This entry‑level role focuses on broadband installation, troubleshooting, and customer service for voice, video, and data services.

Key Responsibilities

• Install and configure Comcast broadband equipment for residential customers, including routers, modems, and set‑top boxes.
• Perform on‑site assessments to determine optimal installation methods and verify service availability.
• Troubleshoot and resolve connectivity issues for voice, video, and data services, ensuring minimal downtime.
• Maintain accurate service reports, documentation, and customer signatures using company mobile tools.
• Adhere to safety protocols, company standards, and performance metrics such as first‑time‑fix rate and customer satisfaction scores.
• Complete required certifications and ongoing training to qualify for advancement within the technical ladder.
• Provide clear explanations of service features and usage tips to customers, enhancing their experience.

Qualifications & Requirements

• High school diploma or GED; technical certifications (e.g., CompTIA A+, FCC) are a plus.
• Strong problem‑solving skills with the ability to diagnose network issues quickly.
• Excellent communication and customer‑service orientation.
• Valid driver’s license and clean driving record; ability to travel within Decatur and surrounding areas.
• Physical ability to lift equipment up to 50 lbs and work at heights when required.
• Basic proficiency with smartphones, tablets, and web‑based reporting tools.

Compensation & Benefits

Annual salary: $57,056.35. Benefits include health insurance, paid time off, retirement plan options, and tuition reimbursement for technical certifications.

Frequently Asked Questions

What type of work will I do as a Residential Installation Service Technician?

You will install and configure Comcast broadband equipment, perform on‑site assessments, troubleshoot voice, video, and data issues, and ensure a high level of customer satisfaction.

Do I need prior experience to apply?

The role is entry‑level; a high school diploma and strong problem‑solving skills are required, while technical certifications are beneficial but not mandatory.

What is the salary and are there benefits?

The position offers a fixed annual salary of $57,056.35 and includes benefits such as health insurance, paid time off, a retirement plan, and tuition reimbursement.