Client Success Specialist

Job Summary

Applied Technology Group is seeking a motivated Client Success Specialist to join our North Little Rock headquarters in Little Rock, Pulaski County, AR. This full‑time role offers a starting salary of $65,083 per year and provides a dynamic onboarding experience called GeT Aboard.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring their goals are met and issues resolved promptly.
• Onboard new customers through the GeT Aboard program, delivering product training and best‑practice guidance.
• Monitor client health metrics, conduct regular check‑ins, and develop action plans to improve satisfaction and retention.
• Collaborate with sales, support, and product teams to relay client feedback and drive continuous improvement.
• Identify upsell and cross‑sell opportunities, preparing proposals that align with client needs.
• Maintain accurate records in the CRM system, documenting interactions, escalations, and outcomes.

Required Qualifications

• Bachelor’s degree or equivalent experience in business, communications, or a related field.
• 2+ years of experience in client success, account management, or customer support.
• Excellent verbal and written communication skills; ability to build rapport quickly.
• Strong problem‑solving mindset with a data‑driven approach to client health.
• Proficiency with CRM platforms (e.g., Salesforce) and Microsoft Office Suite.
• Willingness to travel occasionally to client sites or company events.

What We Offer

• Competitive salary of $65,083 per year.
• Comprehensive benefits package including health, dental, vision, and 401(k) matching.
• Engaging onboarding experience through GeT Aboard—a week‑long summit designed to inspire and connect.
• Opportunities for professional growth and internal career advancement.

How to Apply

Ready to launch your career with Applied Technology Group? Submit your resume and a brief cover letter highlighting your client success experience.

Frequently Asked Questions

What does the GeT Aboard onboarding program involve?

GeT Aboard is a week‑long, in‑person summit at our North Little Rock headquarters where new hires meet the team, learn company culture, receive product training, and gain the tools to succeed.

What is the salary for the Client Success Specialist role?

The position offers a fixed annual salary of $65,083.

What experience is required for this position?

At least 2 years of experience in client success, account management, or customer support, along with strong communication and problem‑solving skills.